Question 1

What is CodePex ERP?

Accepted Answer

CodePex ERP is a cloud-based school and college management platform that streamlines academic, administrative, and financial operations — all from a single dashboard.

Question 2

Do we need to install any software?

Accepted Answer

No installation required. CodePex ERP is entirely web-based and accessible from any device with an internet connection.

Question 3

Can CodePex be accessed from mobile devices?

Accepted Answer

Yes. CodePex is fully responsive and works seamlessly on desktops, tablets, and smartphones.

Question 4

Is CodePex customizable for our institution's needs?

Accepted Answer

While we don't develop fully custom versions, we provide flexible configuration options and continuously enhance features based on user feedback.

Question 5

Does CodePex work for multi-branch institutions?

Accepted Answer

Yes. CodePex supports multi-campus and multi-branch management under a single account with centralized control and branch-level access.

Question 6

How do you handle onboarding?

Accepted Answer

We provide step-by-step onboarding, free training sessions, and guided data import to help your staff start quickly and confidently.

Question 7

Can you migrate data from our old system?

Accepted Answer

Yes. We assist with safe and structured data migration from your existing software or Excel records to CodePex ERP.

Question 8

How long does setup take?

Accepted Answer

Most institutions go live within 3–5 working days after providing basic data and configurations.

Question 9

Can we try CodePex before buying?

Accepted Answer

Yes — we provide a 6-month free trial with full feature access (no credit card required). You can migrate to paid plans at any time without data loss.

Question 10

What data formats do you accept for import?

Accepted Answer

We accept CSV, Excel, and direct database exports from common ERPs. Our migration team will provide templates and assist with mapping.

Question 11

Will you migrate historical data (past years' records)?

Accepted Answer

Yes, we can migrate archived student, exam, fee, and attendance records. The scope and timeline depend on data volume; we will provide an estimate after reviewing samples.

Question 12

What if we want only partial migration?

Accepted Answer

You can choose a phased migration (essential data first, historical data later). We support staged imports and reconciliation.

Question 13

Where is our data stored?

Accepted Answer

Your data is securely hosted on dedicated servers in India with 256-bit encryption and automated daily backups.

Question 14

Do you share our data with anyone?

Accepted Answer

We strictly adhere to our privacy policy. You are advised to read our Privacy Policy for further detailed information.

Question 15

Do you offer data export options?

Accepted Answer

Yes. Institutions can export reports, student records, fee data, and other information anytime in Excel or PDF formats.

Question 16

How often do you back up data?

Accepted Answer

Automated backups run daily with point-in-time recovery available for enterprise plans.

Question 17

Do you have a disaster recovery plan?

Accepted Answer

Yes. We keep geographically redundant backups and a documented disaster recovery process to minimize downtime.

Question 18

What encryption do you use?

Accepted Answer

Data in transit uses TLS; data at rest is encrypted with industry-standard AES-256 (phrased as "256-bit encryption").

Question 19

Where are servers and backups located?

Accepted Answer

Data is hosted in secure data centers in India. We can discuss additional regional/residency controls for enterprise customers.

Question 20

Are you compliant with data privacy regulations?

Accepted Answer

CodePex adheres to Indian data protection norms and industry best practices. For institutions with international requirements, we can provide documentation and contractual assurances.

Question 21

Do you guarantee complete restoration of lost data?

Accepted Answer

We maintain regular backups in line with best practices but cannot guarantee complete restoration in all cases. We recommend that clients maintain independent backups of critical records.

Question 22

Should our institution keep our own backups too?

Accepted Answer

Yes. While CodePex maintains backups, we encourage institutions to keep independent backups of critical data for additional resilience.

Question 23

Are there any hidden charges?

Accepted Answer

No. All our pricing is transparent — no setup fees, maintenance charges, or hidden costs.

Question 24

Do you offer annual and multi-year plans?

Accepted Answer

Yes. Annual, bi-annual, and multi-year subscriptions are available with discounted pricing.

Question 25

Can we continue after the free trial without data loss?

Accepted Answer

Yes. You can easily upgrade to a paid plan and continue using the same account without losing any data or configurations.

Question 26

Do you provide GST invoices?

Accepted Answer

Yes. All payments are GST-compliant, and invoices are automatically generated for your records.

Question 27

What is the pricing model — per student, per user, or flat?

Accepted Answer

We offer flexible pricing: primarily per-student for small/medium schools and custom flat-rate plans for large or multi-branch institutions. Final pricing depends on selected modules and number of students.

Question 28

Are taxes and GST included in the listed price?

Accepted Answer

Prices shown are exclusive of GST. Final invoices include GST and any other applicable taxes; GST invoices are automatically generated.

Question 29

Is there a discount for multi-year or multi-branch subscriptions?

Accepted Answer

Yes. We provide tiered discounts for annual and multi-year commitments as well as multi-branch enrollments. Contact sales for a tailored quote.

Question 30

Are training and onboarding included in the price?

Accepted Answer

Yes. Free onboarding and remote training are included in all plans. On-site training can be arranged for enterprise customers at additional cost.

Question 31

How is billing handled for additional modules or add-ons added mid-cycle?

Accepted Answer

Add-ons are billed prorata for the remainder of the billing cycle and reflected on your next invoice.

Question 32

Do you offer refunds or credits for downtime or interruptions?

Accepted Answer

No. Refunds, credits, or financial adjustments are not applicable for temporary unavailability or performance issues, provided CodePex takes reasonable steps to restore normal operations in a commercially reasonable timeframe.

Question 33

Are subscriptions extended or refunded for Force Majeure events?

Accepted Answer

No. Subscription validity is not extended or refunded due to interruptions arising from Force Majeure events.

Question 34

What type of license does CodePex ERP provide to schools/clients?

Accepted Answer

CodePex ERP operates on a subscription-based license model, where schools/clients pay annually, quarterly, monthly or as per the agreed billing cycle.

Question 35

Do we need to make an advance payment to start using CodePex ERP?

Accepted Answer

Yes. All subscriptions require full advance payment before activation of services.

Question 36

Why is advance payment required?

Accepted Answer

Advance payment ensures uninterrupted onboarding, server provisioning, support setup, and account activation from day one.

Question 37

What payment modes are supported?

Accepted Answer

We support bank transfers, UPI, online payment gateways, and corporate billing channels. We do not accept payment in cash.

Question 38

What does the license fee include?

Accepted Answer

It includes access to ERP modules, cloud hosting, updates, data security, and technical support based on the chosen plan.

Question 39

Is the license fee refundable?

Accepted Answer

The license fee is non-refundable, as resources and infrastructure are allocated immediately after payment.

Question 40

Can we upgrade or add modules later?

Accepted Answer

Yes. Additional modules or upgrades can be added anytime, and charges will be adjusted on a pro-rata basis. As of now all the modules are provided to all the schools/clients.

Question 41

Are there any hidden charges?

Accepted Answer

No. All charges, including hosting, maintenance, and support, are transparently mentioned during onboarding.

Question 42

Is GST applicable on the license fee?

Accepted Answer

Yes. GST is applied as per government regulations on SaaS and software services in India.

Question 43

Do you offer discounts for multi-year subscriptions?

Accepted Answer

Yes. Schools opting for long-term or multi-year agreements may receive special pricing or discounts. Discounts depend on our discretion.

Question 44

When does the billing cycle start?

Accepted Answer

The billing cycle begins on the date of successful advance payment and activation.

Question 45

Can we split the payment into instalments?

Accepted Answer

Instalment cycles may be offered on special approval, but the first instalment must always be paid in advance.

Question 46

What happens if the school delays the next payment or renewal?

Accepted Answer

Delayed payments may lead to restricted access, and prolonged delays can result in temporary suspension of services.

Question 47

How will we receive invoices and payment receipts?

Accepted Answer

All invoices and receipts are emailed and also available in the Admin Billing Dashboard within CodePex ERP.

Question 48

Do you charge separately for training and onboarding?

Accepted Answer

Basic onboarding and training sessions are included in the subscription. Additional sessions, if required, may have separate charges.

Question 49

Are customization charges included in the license fee?

Accepted Answer

General configurations are included. Custom feature development, if requested, will be quoted separately.

Question 50

What happens if our usage increases (more students, branches, etc.)?

Accepted Answer

License fees may be revised based on increased student strength or additional branches, as per the pricing policy.

Question 51

Can the school temporarily pause the subscription?

Accepted Answer

Pausing is not supported. Subscriptions remain active for the entire paid period.

Question 52

How do renewals work?

Accepted Answer

Schools are notified 01–10 days before expiry. Renewal payment must be made in advance to avoid service interruption.

Question 53

Do you provide a free trial?

Accepted Answer

A trial may be provided depending on offers running at the time, but full access requires advance payment.

Question 54

Can we migrate our data if we stop using CodePex ERP?

Accepted Answer

Yes. Data export options are provided before account closure as per our data handover policy.

Question 55

How secure is our payment and financial information?

Accepted Answer

All payments follow industry-standard encryption and secure gateways to protect financial data.

Question 56

What happens immediately after a missed payment?

Accepted Answer

We send automated reminders (email + SMS) in advance and on Day 1, Day 3 and notify the school account owner and billing contact.

Question 57

Do you charge late fees or interest?

Accepted Answer

Yes — a predefined late fee or interest (e.g., X% per month or fixed fee) applies after the grace period (only 5 days), or as stated in the contract.

Question 58

Is there a grace period before penalties apply?

Accepted Answer

Yes — typically a grace period of 5 days from the invoice due date, configurable in the SLA/agreement.

Question 59

Will access be cut off immediately on non-payment?

Accepted Answer

Yes, CodePex Technologies Private Limited reserves the right to discontinue, suspend, pause, or terminate access to CodePex ERP services and client accounts in the event of non-payment of dues by the specified due date, without any grace period or prior notice. Clients are advised to ensure timely payments to avoid service disruption. Please review our Terms and Conditions and other legal documents available on our official website for complete details.

Question 60

What functions are restricted during a payment hold?

Accepted Answer

All functions are restricted during a payment hold period.

Question 61

Can the school request a temporary pause instead of suspension?

Accepted Answer

Temporary pauses are not allowed and there is no provision for them.

Question 62

Do schools still receive support when in arrears?

Accepted Answer

We provide limited support during short delays. Full technical/priority support resumes once accounts are regularized per policy.

Question 63

What notice periods will CodePex give before suspension or termination?

Accepted Answer

We send formal notices at key milestones — 10, 05, and 01 day(s) — and a final termination notice with explicit dates before action. CodePex Technologies Private Limited reserves the right to discontinue, suspend, pause, or terminate access to CodePex ERP services and client accounts in the event of non-payment of dues by the specified due date, without any grace period or prior notice. Clients are advised to ensure timely payments to avoid service disruption. Please review our Terms and Conditions and other legal documents available on our official website for complete details.

Question 64

Can outstanding dues be settled by instalments?

Accepted Answer

Yes — instalment plans may be offered on approval; terms (down payment, number of instalments, reconnection fee) are agreed in writing.

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